Frequently Asked Questions

What is an Arbor Kit?

See our illustration on the bottom of the Arbor page.

How do your products deliver?

Fed Ex Ground in a box to your door.

How do I purchase these beautiful products?

The least expensive way is to order online, especially with our Seasonal Specials!

If there is a question on our products, you should email it to info@newenglandwoodworks.com for the fastest and most complete answer.

How do I protect the cedar in the ground?

We have a thick rubber self stick membrane that prevents moisture, air and bugs from reaching the wood. See bottom of Cedar Lantern Post page for more information.

What does "wire ready" mean on Lantern Posts?

There is a hole that runs down the center of the post.

On Lantern Posts, what is the difference between 8' Posts and a Lantern Post Sleeve?

Our 8' Posts are designed to go directly into the ground. Sleeve go over your pre-existing foundation post.

How soon do you ship?

Typically within 48 hours.

How soon will I receive my order?

Typically in one week.

On the Seasonal Specials, must I order online to get the freight included?

Yes, no phone orders.

What should I do if I have other questions?

Just email us your questions at info@newenglandwoodworks.com and we will respond within 24 hours.