Frequently Asked Questions
What is included with a complete Arbor Kit?
What is included with a "Mailbox Post Kit"?
All Mailbox Post Kits shipped primed with fabricated posts and crossarms, braces, decorative top, mailbox support board (1" x 7-3/4" x 16") and all necessary rust resistant hardware.
How should a cedar post be installed in the ground for proper support of a Garden Arbor, Lantern Post or Mailbox Post?
How do I install a lantern post sleeve?
How are your products delivered?
Standard orders ship FedEx Ground.
How do I install my driveway gate?
What kind of paint should I use if I choose to paint my cedar product?
We recommend Sherwin Williams Duration Exterior Acrylic Coating.
How do I protect the cedar in the ground?
Degradation of a wooden post is caused by fungal growth when soil comes in contact with the post. Even set in a concrete base fungi can degrade a post. Fungal growth requires oxygen and moisture to thrive. We offer a thick rubber self stick membrane that acts as a barrier between the damp soil and the post preventing rot. See "Protective Post Wrap".
Lantern Posts - What does "wire ready" mean?
There is a hole (approximately 3/4" x 1") that runs down the center of the lantern post.
Lantern Posts - What size is the lantern receptacle post cap.
An industry standard 3" lantern receptacle post cap is provided with all New England Woodworks lantern posts and lantern post sleeves.
Lantern Posts - What is the difference between 8' posts and a lantern post sleeve?
Our 8' Posts are designed to go directly into the ground.
Lantern Post Sleeves fit over your pre-existing foundation post.
How do I purchase these beautiful products?
The most cost effective way to purchase is to order online.
Must I order online to get free shipping?
Yes, no phone orders.
How quickly do you ship orders?
Typically within 48 hours.
How soon will I receive my order?
Typically in one week.
What is your Product Warranty?
Warranted against any manufacturing defects.
What is your Return Policy?
- Damage claims must be reported within 5 days of receipt.
- To submit a return request email the reason for claim (supported with photos) to firstname.lastname@example.org.
- Retain original packaging material for return.
- Insure for full value.
- Ship product(s) to address listed in response email.
If return is a damage claim: We will issue a call tag to have item(s) picked up for return to our shop. Upon receipt and inspection of damaged product(s), replacement(s) will be shipped.
If return is for credit or exchange: Upon receipt and inspection of item(s), if in new condition for resale we will issue a refund less 15% restocking/repackaging.
What should I do if I have other questions?
Email your questions to email@example.com.